Reach Out to Us
Need help? Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. You can reach us by live chat, email or phone and our advisers will guide you through verification, deposits, withdrawals and product queries. For urgent account matters we recommend live chat; for detailed enquiries please use email so our team can review account history and respond in English. We operate in line with responsible gambling guidance and can signpost support organisations.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email response within 24 hours) |
| General enquiries | [email protected] (accounts, verification and general enquiries) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +44 20 7946 1287 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7; email Mon-Fri, 09:00-18:00 |
Contact Us by Email
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing concise information helps us avoid delays and resolve your case faster.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. Live chat messages are handled immediately during opening hours, while email or ticketed requests are usually replied to within 24 hours. More complex matters, such as verification or payment investigations, may take longer depending on the nature of the issue; we’ll keep you updated at every step.
Feedback
We value your feedback. If you have suggestions, ideas or notice anything that could be improved on the site, please let us know. Every message is read by our team and used to refine features, promotions and the overall user experience. Your input helps us make the site clearer and more enjoyable for everyone, thank you for taking a moment to share your thoughts.