Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect the personal information you provide when you register, play or otherwise use Voodoo Wins. We respect your privacy and set out below the types of data we process, how it is used, who we may share it with and the choices you have about your information.
Types of data we collect
We collect a range of information to operate your account, provide services and meet legal obligations. Broadly, this includes personal details, technical data from your device and transactional records related to payments and gameplay.
Personal data
Personal data includes information you give us when you register or contact support. Typical items are name, date of birth, address, email, telephone number, ID documents for verification, and any messages you send to our customer team. We also record account credentials and preferences you set in your profile.
Technical data
Technical data is collected automatically when you use our site or app. This covers IP address, device and browser details, operating system, session logs, game activity, cookies and similar tracking technologies. This data helps us keep the service secure and functioning correctly.
Transactional data
Transactional data covers deposits, withdrawals, bets, wins, losses and payment method details. We also retain records of bonuses, loyalty points and any adjustments to your balances. These records are necessary for payments, customer support, auditing and fraud prevention.
Use of information
We use your information to: create and manage your account; process deposits and withdrawals; verify identity and prevent fraud; provide customer support; comply with legal and regulatory obligations; and for site operation, security and analytics. Where you have given consent, we may use contact details to send account updates or marketing, and you can opt out of marketing at any time.
Data protection practices
We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or alteration. This includes encrypted communications for sensitive transactions, access controls for staff, routine backups and secure storage. Only authorised personnel and appointed service providers access personal data where required for their role.
Cookies and tracking technologies
We use cookies and similar technologies to remember your settings, improve site performance, analyse usage and support responsible gambling controls. You can manage cookie preferences through your browser or via the cookie settings available on the site. Blocking some cookies may affect functionality.
User rights
Under applicable data protection laws you have rights including access to your personal data, correction of inaccuracies, and the right to object to or restrict processing in certain circumstances. You may also request portability of information you provided to us.
Access, correction and deletion of data
To access, update or request deletion of your personal data, contact our support team at [email protected]. We will respond to requests in line with legal requirements and may ask for proof of identity before making changes. Some information may be retained where we have a legitimate reason, such as fraud prevention or statutory record-keeping.
Information sharing and third parties
We may share data with payment processors, identity verification services, fraud prevention agencies, analytics providers and other trusted partners who act on our behalf. We also disclose information where required by law or to protect our rights. All third parties are subject to suitable confidentiality and data protection obligations.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will publish any changes on the site and indicate when the policy was last revised. Continued use of our services after updates indicates your acceptance of the revised terms.