Terms and Conditions
These Terms and Conditions set out the rules that govern your use of Voodoo Wins. They explain the relationship between us and our users, describe your responsibilities when using the site and services, and outline how we operate promotions, payments and account controls. By registering an account and using our services you confirm acceptance of these terms and any related policies published on the site.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is allowed per person. You must provide true name, date of birth, address and contact details when asked and update them if they change. You must keep your login details confidential and notify us immediately if you suspect unauthorised access.
We may require identity verification before permitting withdrawals or at any time where required for security, anti-money laundering or fraud prevention. Verification may include photo ID, proof of address and other supporting documents. Until verification is complete, access to some features or funds may be restricted.
Eligibility requirements
To use our services you must be at least 18 years old and able to form a binding contract under the law of your jurisdiction. Some countries are restricted from registering; if your country is excluded you must not create an account. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed.
Acceptable platform use
Use of the platform must comply with these terms and applicable laws. You must not use the site for illegal activity, to circumvent geographic or regulatory restrictions, or to abuse bonus or promotional offers. The use of VPNs or other tools to hide location may result in account suspension and forfeiture of winnings.
Automated playing, collusion, chargebacks and other forms of abuse are prohibited. We may monitor play for unusual patterns and take action where behaviour suggests breaches of the terms.
General bonus and promotion rules
Promotions, bonuses and free spins are subject to specific rules published alongside each offer. Unless stated otherwise only one promotion may be active at a time and eligibility may depend on deposit method and country. Wagering requirements, maximum conversion amounts, game contribution rates and expiry periods apply as stated in the promotion details. Abusive play to extract value from promotions may result in bonus cancellation, withheld winnings and account closure.
Deposits and withdrawals
We support a range of payment methods. Minimum and maximum deposit and withdrawal amounts are set out in the cashier. All withdrawal requests are subject to verification checks and may be processed only to a payment method in your name. Processing times vary by method and may be extended where additional checks are required. We may apply hold periods, daily or monthly limits and other controls to manage risk.
Dispute resolution
If you have a complaint please contact our support team via the in-site contact options. We will investigate and aim to resolve issues promptly and fairly. If a dispute cannot be resolved directly, we will outline the available formal steps for escalation. Decisions will be made in line with these terms and our internal policies.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Any material changes will be posted on the site and notified to registered users. Continued use of the service after changes are published constitutes acceptance. It is your responsibility to review the terms regularly.